Prohibiciones o Qué no se debe hospedar en nuestra red o servidores:

Todo material ilegal que sea guardado o almacenado en su cuenta de hospedaje, no será tolerado en nuestros servidores, lo que provocara la cancelación de su cuenta sin derecho a la devolución o reintegro de la cantidad pagada por el servicio y además, se procederá con las autoridades policíacas de su país y que correspondan según sea la gravedad del caso, estos incluyen:

1. Software con derechos de Copyright.

2. Cualquier tipo de pornografía infantil o relacionada o que atente contra la integridad de los niños se reportara a las autoridades policíacas de su país.

3. Cualquier publicación que incite a la violencia o que divulgue mecanismos para crear cualquier tipo de armas ya sean caseras o de guerra o terrorismo, serán reportadas a las autoridades policíacas de su país.

4. Cualquier publicación que infrinja o transgreda los derechos humanos de cualquier persona en el mundo, ya sean de carácter religioso o racista, discriminación o degradación de cualquier persona o credo.

5. Sitios de PHISHING o PHARMING o que contengan mecanismos de obtención de información de tarjetas de crédito/debito con fines fraudulentos.

6. Medios protegidos por derechos de autor o Copyright como puedan ser Videos, Música, Televisión o Radio, sin impedir el almacenamiento de los mismos que no estén dentro de este caso, es decir, excluyendo todo material multimedia que no este protegido por derechos de autor (videos caseros, audio personal, etc.)

7. Adicionalmente nos reservamos el derecho de bloquear el uso de aplicaciones que permitan la proliferación o propagación de correo no solicitado como SPAM en nuestros servidores o sistema de correo electrónico, aun cuando usted sea el titular del dominio hospedado en cuestión. También aquellas aplicaciones que ralenticen el performance de nuestros servidores o que repercutan en el servicio que otorgamos a cualquiera de nuestros demás clientes.

   Si usted encuentra cualquier material que se enlista con anterioridad en nuestros servidores, tiene la obligación moral de reportarla a nuestro Webmaster.

Network Uptime es la disponibilidad de la red en Internet dentro de un mes calendario en la que Orogam Networks® prestara los servicios de hospedaje para que el cliente establezca su conectividad. Orogam Networks® se responsabiliza por esta disponibilidad dentro de su propia red, de cualquier forma, no podemos garantizar la disponibilidad si el cliente tiene problemas de conectividad debido a fallas con su proveedor de servicios de Internet (ISP) o cualquiera otra ajena a nuestra red. Garantizamos a usted que nuestros servicios estarán disponibles a nuestros clientes en un 99% de este mes calendario.

Interrupciones de red o Interrupciones no planificadas son aquellas interrupciones en la disponibilidad del Servicio en las que el cliente no puede accesar a los servicios otorgados descritos en la sección Network Uptime. Una Interrupción de Red es conocida cuando el 100% de los paquetes que se dirigen hacia nuestra red son perdidos y que ha sido confirmada por  Orogam Networks® como un problema interno de red. Estas interrupciones pueden medirse en base al tiempo total del mes calendario que los servicios fueron suspendidos.

Interrupciones Planeadas son cualquiera en las que Orogam Networks® haya planeado para suspender el servicio, con el propósito de realizar actualizaciones en la red, hardware o software o cualquier tipo de mantenimiento ya sea preventivo o correctivo e inclusive el reemplazo de equipo con la finalidad de ofrecer un mejor servicio. Estas interrupciones podrán ocurrir en ciertos periodos, en los cuales Orogam Networks® le notificara vía correo electrónico con una anticipación de 12 a 24 horas. Orogam Networks® no se responsabiliza por las notificaciones que el cliente no haya recibido o que éstas hayan parado en la bandeja anti-spam a lo que Orogam Networks® asume que el cliente ha sido notificado.

Exclusiones de reembolso por falla en el servicio: Las causas siguientes son excluyentes a reembolso: Interrupción Planeada (como se describe con anterioridad), Problemas externos a Orogam Networks®, Interrupciones o fallas individuales ocasionadas por el cliente, sus empleados, o clientes de los clientes, etc. hacia su propio servicio. Esto incluye una configuración inapropiada, software de terceros, abuso del cliente o sobre utilización de recursos, servidores violados (hackeados), ataques, vulnerabilidades, fallas de hardware u otra falla ocasionada por sobrecarga del usuario hacia el servidor y que pueda ocasionar una suspensión del servicio. Le garantizamos que haremos nuestro mejor trabajo para eliminar a los clientes infractores de inmediato.

Resellers:

· Reseller confidentiality and support agreement:

We, Orogam Networks®, provide our resellers an opportunity to resell and manage services resold to third parties. Your name, company or private, in relation to Orogam Networks®.com will be kept anonymous as best possible.

As a reseller of services, you, the reseller, are responsible to provide direct support to your clients. Please be advised that we, Orogam Networks®.com, will not provide third party technical support to the clients of resellers and are not responsible to provide such under any circumstance.

Account Transfers and Fees:
We only accept requests for hosting account transfers which are hosted on cPanel servers version 3 and above. cPanel account transfers are free for up to 10 accounts. Each cPanel account transfer over 10 will require a $1.00 fee per each account. Transfers are not guaranteed as remote server problems and other issues may render cPanel account transfer impossible. In such cases a refund will be made for any transfer fees paid.

In the event that data is missing in new account after transfer, Orogam Networks® Inc. will not be held responsible for such data loss.

Payment:
Establishment of this service is contingent upon receipt of payment from Customer to Orogam Networks®. Subsequent payments are due on the anniversary date of the month for that month’s service, unless customer requests all monthly payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account’s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Delinquent Accounts:
Orogam Networks® may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve customer of responsibility for the payment of all accrued service fees, or any collection fees.

Credit cards that are declined for any reason are subject to a $10.00 declination fee.

All accounts that become more than 5 days past due will be charged a $15.00 late fee.

Service will be interrupted on accounts that reach 10+ days past due.

Accounts that are not collectable by Orogam Networks® will be turned over to an outside agency for collections. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" fee of not less than fifty dollars ($50.00) and no more than one hundred, fifty dollars ($150.00)

Delinquent Reseller Accounts:
Should your reseller account become delinquent, and payment not made to Orogam Networks®, resulting in a suspension of service you will have 48 hours to make restitution for the delinquent balance. Any account left unpaid after 48 hours of suspension and reseller not contacting the Orogam Networks® billing department to resolve the issue will allow for the reseller's client to be able to purchase the server directly, and assume financial responsibility from that point forward. The balance must be paid entirely by the client prior to lifting the service suspension. Resellers shall not hold Orogam Networks® responsible for failure to appropriately pay their invoices in a timely manor set forth in your original contracts.

Account Cancellation:
All requests for canceling any service(s) must be made in writing with at least 7 days notice but not more than 30 days prior to when services need to be stopped. A written email at http://www.orogam.net/cancel.shtml is required to complete your request. If a termination request is submitted less than 7 days before the renewal date for the account, the client will be held liable for any charges that are automatically charged to the account for hosting while the request is in our que.

When submitting a termination request, include your domain name and the last name on the credit card being billed for services in your email.

All termination requests must be sent from the person listed on file as the owner of the account. Any outside requests will be rejected.

Termination requests sent to any other location other than our online helpdesk are invalid.

Refunds and Disputes:
All payments to Orogam Networks® are nonrefundable. This includes any setup fees, monthly fees, and yearly hosting fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in Orogam Networks®’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

Suspension and Cancellation:
Company will use reasonable care in notifying the Customer and in resolving the problem in a method resulting in the least amount of service interference as reasonably possible. Company reserves the sole right to suspend service to any Customer located in our datacenter for violation of the AUP without notice. Company reserves the right to terminate service without notice for any violations of the AUP.

Violations of the AUP will result in the following:

* A warning notification via email, Orbit trouble ticket or telephone with 72 hours notice for resolution.

72 hours is the standard notification; situations involving law enforcement, phishing, fraud, password harvesting, network interference, Denial or Disruption of service, IRC mis-use, or other malicious activity can reduce the notification time frame.

Failure to resolve the AUP violation within 72 hours will result in the following:

* Removal of the violating content or service
* Removal of DNS for the server
* Temporary shutdown of the server
* Block on outgoing mail
* IP address routing to null

Repeat violation of the above terms will result in the following actions.

* Immediate disconnection of service with no re-activation.
* $100 fee assessed to Customer account for violation.

Pro-rated refunds are only issued in regards to upgrades and downgrades of an existing hosting plan. Payments made on a monthly or yearly basis after upgrade are still nonrefundable, however the customer is not obligated to continue their subscription past the month or year last paid for.

30 Day money back Guarantee:
All shared hosting, reseller hosting, and windows hosting plans come with a 30 day money back promise. If for whatever reason we fail to satisfy your needs and are within 30 days we will fully refund your money all we ask is you give us a reason so this will help us improve as a company. Dedicated Servers do not fall under this policy due to the labor involved in setting them up and also cost.

Bandwidth usage and limitations:
All server plans include an allocated continuous data transfer rate of 3.75 Mbps in a 30-day calendar month, which is an approximate quantity of 1,200 GB of data transfer. If your monthly average usage exceeds the bandwidth transfer rate of 4.0 Mbps within your 30 day billing cycle, you will be billed for total average usage based on 95th percentile metering and will be liable for overages exceeding your monthly allocation. In accordance to these terms of service, you, the client, agree to pay such overages at the rate of $75.00 per 1 Mbps.

If you anticipate high bandwidth usage, please contact our sales department, Departamento de Ventas, for further information on the availability of other plans with higher bandwidth transfer allocations.

Note: 1 Mbps of continuous transfer in a 30 day period ~ 320 GB of data transfer.

Further in-depth information on 95th percentile metering may be found on the following site: http://www.seanadams.com/95/.

Dedicated Server / Colo Server Cancellations
We require at least 5 days before your next monthly billing cycle. Please email the dedicated server accounting department at https://desk.orogam.net. If you fail to process cancelation in under 5 days the next month will be charged and canceled at the end of the billing cycle.

Resource Abuse Policy

Any website on our shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for a dedicated server. The abuse and misuse of system resources is a serious problem, and Host Dime does not tolerate it. Accounts on a shared server must be shared with other users, so we must limit how much of the CPU and memory that can be used by any one account.

In all fairness, we cannot allow one or two clients to use all of the system resources on a shared machine and have all other clients suffer because of it. Excessive CPU & memory usage by one or more clients causes extreme slowness in all areas: MySQL, Email, HTTP and more. If the CPU & memory usage by a few clients gets out of hand, all sites hosted on the machine will return errors and not be accessible in any way.

AVERAGE SERVER RESOURCE LIMITS
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain

There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.

SUSPENSIONS
In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will only release the suspension within 24-48 hours. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/cPanel access for a certain time period. Any questions about our abuse policy may be answered by emailing our abuse department at abuse@orogam.net.

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Última modificación: Monday, 08 de June de 2009 10:21:57 AM
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